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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-142
OUTFLOW-
CALLS
2
Database tables 2
The OUTFLOWCALLS item appears in the following database tables:
Split/skill tables
Number of CALLSOFFERED that were redirected to another destination
while queued to this split/skill. This can happen under different
circumstances, depending on the switch release and on whether
vectoring is active or not. For Generic 3 switches without vectoring, this is
the number of CALLSOFFERED that were redirected to another
destination while queued to this split/skill.
This can happen if:
●
the call intraflowed or interflowed.
●
the split/skill call forwarding was active.
●
a ringing ACD call was answered using call pickup.
●
a ringing ACD call redirected on no answer.
For Generic 3 switches with vectoring, the number of outflow calls are
counted if:
●
a ringing ACD call redirected on no answer.
●
the call rang at an agent in this split/skill and was answered using
call pickup.
●
the call was routed to another VDN.
●
the call routed to a number or digits.
●
the call queued to a messaging split/skill.
●
the call queued to this split/skill as the primary split/skill and was
answered by an agent in another split/skill, rang at an agent in
another split/skill and then abandoned or was redirected by the
Redirection on No Answer feature (for Generic 3 Version 2 and later
switch releases).
For Generic 3 Version 2 switches, this is the number of CALLSOFFERED
that were redirected to another destination while queued to this split/skill.
This can happen by requeueing to the same split/skill via the Redirect on
No Answer feature.
OUTFLOWCALLS includes INTERFLOWCALLS, NOANSREDIR, and
SLVLOUTFLOWS.
This is a cumulative item.