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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-164
SKILL1-3 2
Database tables 2
The SKILL1-3 item appears in the following database tables:
VDN tables
First, second, and third VDN skill assigned to this VDN. Available on
Generic 3 and newer switches and on the ECS with EAS.
This is an administrative item.
SKILLACWTIME-
1-3
2
Database tables 2
The SKILLACWTIME1-3 item appears in the following database tables:
VDN tables
ACW time spent by agents for calls answered in each VDN skill
preference. Available on Generic 3 switches with EAS.
This is a cumulative item.
SKILLCALLS1-3 2
Database tables 2
The SKILLCALLS1-3 item appears in the following database tables:
VDN tables
Number of calls answered by agents in each VDN skill preference.
Available on Generic 3 Version 2 switches with EAS.
This is a cumulative item.
SKILLTIME1-3 2
Database tables 2
The SKILLTIME1-3 item appears in the following database tables:
VDN tables
Time agents spent talking on calls they answered in each VDN skill
preference. Available on Generic 3 switches with EAS.
This is a cumulative item.