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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-48
CALLID 2
Database tables 2
The CALLID item appears in the following database tables:
Call record tables
A unique number assigned to this call and all its call segments. For
conferenced/transferred calls, two (or more) calls are tied together. When
the entire call is recorded, one call ID is used to tie together all call
segments. In "meet-me" conferences, this may result in a "later" segment
of the call starting earlier than the first segment. Call IDs are not
necessarily strictly sequential, but will be unique for calls over a day.
CALLING_II 2
Database tables 2
The CALLING_II item appears in the following database tables:
Agent trace tables
Information Indicator (II) digits associated with the call. These digits
supply information about the originator location, for example, pay phone,
hospital, or prison. Available on the ECS and newer switches.
Call record tables
Information Indicator (II) digits associated with the call. These digits are a
two-digit string provided by ISDN PRI to indicate the type of originating
line of the caller. These digits supply information about the originator
location, for example, pay phone, hospital, or prison. The column is blank
if the call does not contain II digits. Available on the ECS and newer
switches.
CALLING_LOGID
(real-time)
2
Database tables 2
The CALLING_LOGID item appears in the following database tables:
Trunk tables
The Login ID of the agent originating the current call on this trunk. This is
NULL when the trunk idles.
This is a status item.