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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-55
Agent tables
The talk time of all DA_ACWINCALLS (does not include HOLDTIME).
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent
calling.
This is a cumulative item.
DA_ACWOADJ-
CALLS
2
Database tables 2
The DA_ACWOADJCALLS item appears in the following database
tables:
Agent tables
The number of DA_ACWOCALLS that were placed by an ASAI adjunct
on behalf of the agent (keyboard-dialed). If these calls were placed to off-
switch destinations, they are also counted as DA_ACWOOFFCALLS.
Available on Generic 3 switches with ASAI.
This is a cumulative item.
DA_ACWO-
CALLS
2
Database tables 2
The DA_ACWOCALLS item appears in the following database tables:
Split/skill tables
Number of outbound extension calls agents made while in the after call
work mode for direct agent call ACD calls queued through this split/skill.
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent
calling.
This is a cumulative item.
Agent tables
The number of outbound extension calls agents made while in ACW for
direct agent ACD calls queued through this split/skill. Requires a Generic
3 switch with the ASAI or EAS feature for direct agent calling.
DA_ACWOCALLS includes DA_ACWOADJCALLS and
DA_ACWOOFFCALLS.
This is a cumulative item.