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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-64
DIGITS_DIALED 2
Database tables 2
The DIGITS_DIALED item appears in the following database tables:
Agent trace tables
Digits the agent dialed to originate a call. Trunk access codes, feature
access codes, account and authorization codes are not included.
Available on Generic 3 switches.
DIRECTION
(real-time)
2
Database tables 2
The DIRECTION item appears in the following database tables:
Agent tables
This is a real-time item.
The direction of the call the agent is currently handling for any split/skill.
Valid values are blank, IN, OUT, or as defined in Dictionary. If the agent is
not on a call, the value is blank.
This is a status item.
Trunk tables
This is a real-time item.
The current call direction of the trunk (IN, OUT, or as defined in
Dictionary). The value is blank (NULL) if the trunk is idle.
This is a status item.
Agent trace tables
Direction of the call the agent is currently handling for any split/skill. Valid
values are IN, OUT, or as defined in Dictionary. If the agent is not on a
call, the value is blank (NULL).