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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-18
ACDTIME 2
Database tables 2
The ACDTIME item appears in the following database tables:
Split/skill tables
Talk time of all ACDCALLS. ACDTIME includes O_ACDTIME, but does
not include HOLDTIME.
This is a cumulative item.
Agent tables
The talk time of all ACDCALLS. ACDTIME includes O_ACDTIME. It does
not include HOLDTIME.
This is a cumulative item.
VDN tables
The talk time of all ACDCALLS, not including HOLDTIME. ACDTIME
includes SKILLTIME1, SKILLTIME2, and SKILLTIME3.
This is a cumulative item.
Call work codes tables
Talk time of all ACDCALLS (not including HOLDTIME) associated with
this call work code.
This is a cumulative item.
ACTIVECALLS
(real-time)
2
Database tables 2
The ACTIVECALLS (real-time) item appears in the following database
tables:
VDN tables
The switch-generated count of the number of active calls in the VDN.
This includes only incoming trunk calls directly to the VDN. It does not
include internal calls to the VDN, transfers to the VDN, or calls that route
to the VDN or redirect from ringing to the VDN after having been through
another VDN. Available on the Generic 3 Version 4 and later switch and
on the ECS with the vectoring feature.
This is a status item.