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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-166
Agent login/logout tables
Type ("p" for primary or "s" for secondary) of the second, third, and fourth
skills the agent logged into. NOTE: For the ECS and later switch releases
with the EAS feature, skill level 1 will be represented by "p," skill level 2
will be represented by "s," and skill levels 3 through 16 by blank. Users of
more than 2 skill levels should use SKLEVEL instead of SKILLTYPE
items. Available for Generic 3 switches with EAS and requires Generic 3
Version 2 switches with EAS.
SKLEVEL 2
Database tables 2
The SKLEVEL item appears in the following database tables:
Agent tables
The skill level (from 1-16) or the reserve level (1 or 2) for a reserve skill
associated with the first skill the agent logged into. This SKLEVEL
applies to LOGONSKILL. Requires the R6 or later ECS with the EAS
feature. Reserve levels are only available on the ECS R6 or later.
This is a status item.
Agent login/logout tables
Indicates the agent’s skill level (1-16) for a normal skill or reserve level (1
or 2) for a reserve skill. This SKLEVEL applies to LOGONSKILL.
Requires a DEFINITY ECS R5 or R6 or later with EAS. Reserve levels
are only available on the ECS R6 or later.
SKLEVEL2-20 2
Database tables 2
The SKLEVEL2-20 item appears in the following database tables:
Agent tables
Indicates the agent’s skill level (1-16) for a normal skill or reserve level (1
or 2) for a reserve skill. This SKLEVEL2-20 applies to LOGONSKILL2-
20. Requires a DEFINITY ECS R5 or R6 or later with EAS. Reserve
levels are only available on the ECS R6 or later.
This is a status item.
Agent login/logout tables
Indicates the agent’s skill level (1-16) for a normal skill or reserve level (1
or 2) for a reserve skill. This SKLEVEL2-20 applies to LOGONSKILL2-
20. Requires a DEFINITY ECS R5 or R6 or later with EAS. Reserve
levels are only available on the ECS R6 or later.