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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-106
INAUX0
(real-time)
2
Database tables 2
The INAUX0 item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in AUX with reason code 0
(zero) for all splits/skills including agents on AUXIN/AUXOUT calls. For
ECS with EAS and later ECS switches, reason code 0 (zero) is for
"system" AUX work when reason codes are active. For switches without
EAS and for releases prior to ECS, INAUX0 will be the same as INAUX.
This is a status item.
INAUX1-9
(real-time)
2
Database tables 2
The INAUX1-9 item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in AUX with the reason
codes 1-9 for all splits/skills including agents on AUXIN/AUXOUT calls.
Available on the ECS and later.
This is a status item.
INBOUND
(real-time)
2
Database tables 2
The INBOUND (real-time) item appears in the following database tables:
Trunk group tables
The current number of trunks in the trunk group that are busy on inbound
calls.
This is a status item.