Filter
Top Products
Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-29
ANSLOGIN 2
Database tables 2
The ANSLOGIN item appears in the following database tables:
Call record tables
Login ID of the agent who answered the call in this segment. This field is
blank for unmeasured extensions when EAS is not active.
ANSREASON 2
Database tables 2
The ANSREASON item appears in the following database tables:
Call record tables
The reason code (0 through 9) associated with the answering agent’s
mode, if the agent is in the AUX mode. For agents in AUX on switches
with releases prior to the ECS or switches that do not have EAS and
reason codes active, ANSREASON is always 0.
ANSRINGTIME 2
Database tables 2
The ANSRINGTIME item appears in the following database tables:
Agent tables
The time split/skill and direct agent ACD calls spent ringing at the agent’s
voice terminal before being answered. Available for ring-tracking on
Generic 3 switches.
This is a cumulative item.