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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-114
Trunk tables
The trunk holding time for all INCALLS carried by this trunk that
completed during the collection interval. Trunk holding time is the time
from the initial trunk seizure until the trunk goes idle (that is, until the
caller drops, the agent releases the call, or the switch disconnects the
call). If an incoming call on a measured trunk is transferred off the switch,
the incoming trunk remains in use for the call and accrues trunk holding
time until the caller drops or the call is released.
This is a cumulative item.
Vector tables
The time all DISCCALLS spent in this VECTOR. The time until the trunk
drops following the forced disconnect command for those calls recorded
as DISCCALLS.
This is a cumulative item.
VDN tables
The time spent by INCALLS in this VDN. INTIME = ACDTIME +
ABNTIME + ANSTIME + HOLDTIME + OTHERTIME.
This is a cumulative item.
INTRVL 2
Database tables 2
The INTRVL item appears in the following database tables:
Split/skill tables
Number of minutes in the intrahour interval (15, 30, or 60). INTRVL
applies to intrahour tables only.
This is an administrative item.
Agent tables
The number of minutes in the intrahour interval (15, 30, or 60). INTRVL
applies to intrahour intervals only.
This is an administrative item.
Trunk group tables
The number of minutes in the intrahour interval (15, 30, or 60). INTRVL
applies to intrahour tables only.
This is an administrative item.