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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-156
RETURNCALLS 2
Database tables 2
The RETURNCALLS item appears in the following database tables:
VDN tables
Number of calls that reached this VDN via the VDN return destination
feature. Available on Generic 3 Version 3 and newer switches.
This is a cumulative item.
RINGCALLS 2
Database tables 2
The RINGCALLS item appears in the following database tables:
Split/skill tables
The number of this split/skill’s calls that rang at agent positions. Available
on a Generic 3 switch for ring tracking. RINGCALLS includes
ACDCALLS and NOANSREDIR.
This is a cumulative item.
Agent tables
The number of split/skill (Generic 3 switches) and direct agent ACD calls
(Generic 3 switches) that rang at the agent’s position. RINGCALLS
includes NOANSREDIR. Available on Generic 3 switches for ring
tracking.
This is a cumulative item.
Vector tables
The number of split/skill and direct agent ACD calls that rang at agent
positions. RINGCALLS includes ACDCALLS. Available on Generic 3
switches and the ECS.
This is a cumulative item.
VDN tables
Number of split/skill and direct agent ACD calls that rang at agent
positions. Available on Generic 3 switches and the ECS. RINGCALLS
includes ACDCALLS.
This is a cumulative item.