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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-175
Trunk group exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the trunk group’s activity falls outside of that
limit.
This is a cumulative item.
VDN exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the VDN activity falls outside of that limit.
This is a cumulative item.
Vector exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the vector activity falls outside of that limit.
This is a cumulative item.
Data collection exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the activity falls outside of that limit.
This is a cumulative item.
TI_AUXTIME 2
Database tables 2
The TI_AUXTIME item appears in the following database tables:
Agent tables
Time during the collection interval that the agent was in AUX for all
splits/skills or on AUXINCALLS or AUXOUTCALLS and SPLIT was
OLDEST_LOGON. "TI_" time is only stored for the split/skill the agent
has been logged into the longest. "TI_" needs to be summed across the
splits/skills the agents may log in to, in case the logon order changes
during the collection interval.
TI_AUXTIME includes TI_AUXTIME0, TI_AUXTIME1-9, I_AUXINTIME,
and I_AUXOUTTIME. SUM(I_AUXTIME) = sum(TI_AUXTIME0 +
TI_AUXTIME1 + TI_AUXTIME2 + TI_AUXTIME3 + TI_AUXTIME4 +
TI_AUXTIME5 + TI_AUXTIME6 + TI_AUXTIME7 + TI_AUXTIME8 +
TI_AUXTIME 9), over all splits/skills the agent was logged into. Requires
an ECS with the EAS feature.
This is a cumulative item.