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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-117
LASTOBSERVER2
Database tables 2
The LASTOBSERVER item appears in the following database tables:
Call record tables
Login ID of the last agent who service-observed or bridged on to this call.
LEVEL
(real-time)
2
Database tables 2
The LEVEL item appears in the following database tables:
Agent tables
The skill level (1-16) or reserve level (1 or 2) for a reserve skill associated
with SPLIT. Requires an R5 or R6 or later ECS with EAS.
This is a status item.
LOC_ID 2
Database tables 2
The LOC_ID item appears in the following database tables:
Agent tables
The equipment location ID associated with a particular agent. This is the
location ID of the terminal the agent is logged into. It is associated with a
port network location ID on DEFINITY, and is 1 – 44 characters long. An
agent can be associated with many location IDs, and a location ID is not
assigned to an agent until that agent logs into a terminal.
Agent Login/Logout table
The equipment location ID associated with a particular agent. This is the
location ID of the terminal the agent is logged into. It is associated with a
port network location ID on DEFINITY, and is 1 – 44 characters long. An
agent can be associated with many location IDs, and a location ID is not
assigned to an agent until that agent logs into a terminal.