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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-42
BH_INTIME 2
Database tables 2
The BH_INTIME item appears in the following database tables:
Trunk group tables
The trunk holding time of all incoming calls carried by this trunk group
that completed during the busy hour.
This is a busy hour item.
BH_OABN-
CALLS
2
Database tables 2
The BH_OABNCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing adjunct-originated calls carried by the trunk
group that abandoned during the busy hour. Available on Generic 3
switches with the ASAI feature.
This is a busy hour item.
BH_OACD-
CALLS
2
Database tables 2
The BH_OACDCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing adjunct-originated ACD calls carried by the trunk
group and answered by an agent as split/skill or direct agent ACD calls
that completed during the busy hour. Available on Generic 3 switches
with the ASAI feature.
This is a busy hour item.