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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Switch cross-reference 2-195
Switch cross-reference 2
Overview 2
Purpose 2
The following tables list which database items are supported by each of
the switch releases.
Switch cross-
reference
information
2
Split/Skill database
items 2
The following table lists which Split/Skill database items are supported by
each of the switch releases.
The following is a key to the table:
●
Items marked "X" indicate that the database item is supported by a
switch.
●
Items marked "EAS" require that the Expert Agent Selection feature
be active on the switch for the items to be populated.
●
Items marked "e" are populated for the releases shown, but the
values are only meaningful for EAS releases.
●
Items marked "t" are populated for the releases shown, but the
values are only meaningful for Generic 3 EAS releases, with skill
level distribution of calls.
Database Item
G3V2/
G3V3
G3V4 ECS R5 ECS R6 ECS R7 ECS R8
ABNCALLS X X X X X X
ABNCALLS1-10 X X X X X X
ABNRINGCALLS X X X X X X
ABNTIME X X X X X X
ACCEPTABLE X X X X X X
ACD (index) X X X X X X