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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-111
For Generic 3 with vectoring, calls answered by an agent in a non-
primary split/skill are counted as inflows to that split/skill. Calls that
abandon from ringing at an agent’s voice terminal in a non- primary
split/skill are also counted as inflows to that skill.
On Generic 3 Version 2 and newer switches, calls that ring at an agent in
this split/skill and then requeue to the same split/skill by the Redirection
on No Answer to a Split/Skill feature are counted as inflows.
This is a cumulative item.
Vector tables
The number of calls that were redirected to this vector by way of a "go to
vector’’ or a "route to’’ VDN command, or by redirection on no answer to a
VDN.
This is a cumulative item.
VDN tables
The number of calls that were redirected into the VDN by way of a "route
to" VDN command, or by Redirection on No Answer to this VDN.
This is a cumulative item.
INPROGRESS
(real-time)
2
Database tables 2
The INPROGRESS (real-time) item appears in the following database
tables:
Vector tables
The current number of inbound calls that are being processed by this
VECTOR until the disposition of the call is known. Calls are no longer
counted as in progress on the vector when they have been answered,
abandoned, outflowed from the vector, at the beginning of forced busy, or
dropped on a forced disconnect. INPROGRESS includes INQUEUE and
INRING.
This is a status item.
VDN tables
The current number of inbound calls that are associated with this VDN.
Calls are considered to be in progress in the VDN until they route to
another VDN, route off the switch, are transferred, or the trunk carrying
them goes idle. INPROGRESS includes ATAGENT and INVECTOR.
This is a status item.