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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-36
AUXREASON
(real-time)
2
Database tables 2
The AUXREASON item appears in the following database tables:
Agent tables
The reason code associated with the agent’s current state. This is blank if
the agent is not in the AUX state. For agents in AUX on switch releases
that are earlier than the ECS or that do not have EAS and reason codes
active, this will be 0 (zero).
This is a status item.
Agent trace tables
Reason code associated with the agent’s state. This is blank if the agent
is not in the AUX state. For agents in AUX on switch releases that are
earlier than the ECS or that do not have EAS and reason codes active,
this will be 0 (zero).
AVAILABLE
(real-time)
2
Database tables 2
The AVAILABLE (real-time) item appears in the following database
tables:
Split/skill tables
Current Number of POSITIONS that are available in this split/skill.
This is a status item.
AVGAGSERV 2
Database tables 2
The AVGAGSERV item appears in the following database tables:
Current day report tables
Objective average number of seconds for an agent to service a call.