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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-50
CHANGED (real-
time)
2
Database tables 2
The CHANGED (real-time) item appears in the following database tables:
Agent tables
Time of day that new agent activity started (for example, when
WORKMODE or DIRECTION changed). Valid values are blank and time-
of-day.
This is a status item.
CHPROF 2
Database tables 2
The CHPROF item appears in the following database tables:
Current day configuration tables
Number of the call handling profile to use.
COMPLETED 2
Database tables 2
The COMPLETED item appears in the following database tables:
Trunk group tables
The number of OUTCALLS that were completed (far end answered).
Available on Generic 3 switches.
This is a cumulative item.
CONFERENCE 2
Database tables 2
The CONFERENCE item appears in the following database tables:
Split/skill tables
Number of ACDCALLS that were conferenced at least once. Available on
Generic 3 switches.
This is a cumulative item.