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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-148
PRIORITY
(real-time)
2
Database tables 2
The PRIORITY (real-time) item appears in the following database tables:
Trunk tables
The priority at which call was queued. Without vectoring, the values are
YES, NO, or as defined in Dictionary. With vectoring, the values are
LOW, MED, HIGH, TOP, or as defined in Dictionary. This is blank (NULL)
when the call is dequeued (when the call rings at an agent, outflows or
dequeues from the split/skill, the call abandons from queue, the call gets
a forced busy or a forced disconnect). Generic 3 switches with vectoring
use MED for "no priority" and HIGH for "priority" calls that queue directly
to a split/skill without going through a vector, and calls that queue to a
split/skill by "route to" number or "messaging split/skill" vector
commands.
This is a status item.
PRIORITY2-3
(real-time)
2
Database tables 2
The PRIORITY2-3 (real-time) item appears in the following database
tables:
Trunk tables
The priority at which call was queued to a second or third split/skill, the
values are: LOW, MED, HIGH, TOP, or as defined in Dictionary. This is
blank (NULL) when the call is dequeued (when the call rings at an agent,
outflows or dequeues from the split/skill, the caller abandons from queue,
the call gets a forced busy or a forced disconnect). Available on Generic
3 switches with vectoring.
This is a status item.