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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-140
Vector tables
The number of INCALLS that were redirected out of the vector, given a
busy signal, or were disconnected. OTHERCALLS includes
BUSYCALLS, DISCCALLS, and OUTFLOWCALLS. OTHERCALLS =
INCALLS - ACDCALLS - ABNCALLS
This is a status item.
VDN tables
Number of calls that were given a forced busy, forced disconnect, or
outflowed from the switch, and non-ACD calls that were answered
(CONNECTCALLS). OTHERCALLS includes BUSYCALLS,
CONNECTCALLS, DISCCALLS, and OUTFLOWCALLS. OTHERCALLS
= INCALLS - ACDCALLS - ABNCALLS
This is a cumulative item.
OTHERTIME 2
Database tables 2
The OTHERTIME item appears in the following database tables:
Split/skill tables
The time OTHERCALLS waited in queue until the disposition was known
and the call left the split/skill. Note: OTHERTIME relates to time for
OTHERCALLS and is not related to I_OTHERTIME, which is the time
agents spent in the OTHER state. OTHERTIME = BUSYTIME +
DEQUETIME + DISCTIME + OUTFLOWTIME.
This is a cumulative item.
Vector tables
The time OTHERCALLS spent in the vector until the disposition was
known and the call left the vector. OTHERTIME includes BUSYTIME,
DISCTIME, and OUTFLOWTIME.
This is a cumulative item.
VDN tables
Duration of all OTHERCALLS until the calls leave the VDN (the calls
drop, are sent to another VDN, are transferred, or are sent outside the
switch). OTHERTIME includes BUSYTIME, CONNECTTIME,
CONNTALKTIME, DISCTIME, and OUTFLOWTIME.
This is a cumulative item.