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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-144
OUTTIME 2
Database tables 2
The OUTTIME item appears in the following database tables:
Trunk group tables
The trunk holding time for all OUTCALLS carried by trunks in this trunk
group that completed during the collection interval. Trunk holding time is
the time from the initial trunk seizure until the trunk goes idle (that is, until
the far end drops, the agent releases the call, or the switch disconnects
the call). OUTTIME includes SETUPTIME.
This is a cumulative item.
Trunk tables
The trunk holding time for all OUTCALLS carried by this trunk that
completed during the collection interval. Trunk holding time is the time
from the initial trunk seizure until the trunk goes idle (that is, until the far
end drops, the agent releases the call, or the switch disconnects the call).
This is a cumulative item.
PENDINGSPLIT
(real-time)
2
Database tables 2
The PENDINGSPLIT (real-time) item appears in the following database
tables:
Agent tables
The split or skill to which the agent will be moved. The move is pending
until the agent is idle. In the case of a change of multiple skills in one
request, PENDINGSPLIT is set to the first new skill for the agent. It is
possible for PENDINGSPLIT to be blank or 0, even when
MOVEPENDING is set. This can happen when the link to the switch
comes up and a move is already pending for an agent. Available on
Generic 3 Version 4 and newer Generic 3 switches.
This is a status item.