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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-49
CALLING_PTY 2
Database tables 2
The CALLING_PTY item appears in the following database tables:
Agent trace tables
Calling party identification, which is the ANI/SID (for Generic 3 Version 4
and later switches with ISDN ANI delivery), extension or trunk equipment
location identifying the originator of the call. The field is blank if the trunk
is not measured or, for internal calls, if the originating extension is not
measured.
Call record tables
Calling party identification, which is the Automatic Number Identification
(ANI)/Station Identification (SID) (for Generic 3 Version 4 and newer
switches with ISDN ANI delivery), extension or trunk equipment location
identifying the originator of the call. This field is blank if the trunk is not
measured or, for internal calls, if the originating extension is not
measured. (Up to 12 digits in this field.)
CALLSOFFERED2
Database tables 2
The CALLSOFFERED item appears in the following database tables:
Split/skill tables
Number of calls that queued to the split/skill and that completed during
the interval. This does
not
include calls on the Generic 3 switch that could
not queue to the split/skill because the queue was full or there was no
queue. CALLSOFFERED = ACDCALLS + ABNCALLS + BUSYCALLS +
DISCCALLS + OUTFLOWCALLS + DEQUECALLS CALLSOFFERED
includes ABNCALLS, RINGCALLS, OTHERCALLS, and
INFLOWCALLS.
This is a cumulative item.
CHANGE 2
Database tables 2
The CHANGE item appears in the following database tables:
Current day configuration tables
Additional change factor (percent).