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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-98
I_AUXTIME0 2
Database tables 2
The I_AUXTIME0 item appears in the following database tables:
Split/skill tables
The time during the collection interval that POSITIONS were in AUX for
reason code 0 in this split/skill. This includes time on extension calls from
this AUX state. For switches with AUX reason codes active, this
represents time agents spent in "system" AUX. For switches without AUX
reason codes active, I_AUXTIME0 is the same as I_AUXTIME.
This is a cumulative item.
I_AUXTIME1-9 2
Database tables 2
The I_AUXTIME1-9 item appears in the following database tables:
Split/skill tables
Time during the collection interval that POSITIONS were in AUX for each
reason code 1-9 in this skill. This includes time on extension calls from
each AUX state. Available for Generic 3 Version 5 and later Generic 3
switches with EAS.
This is a cumulative item.
I_AVAILTIME 2
Database tables 2
The I_AVAILTIME item appears in the following database tables:
Split/skill tables
Time during the collection interval that POSITIONS were available for
calls from this split/skill. I_AVAILTIME includes I_TAVAILTIME.
This is a cumulative item.
Agent tables
The time during the collection interval that the agent was available for
ACD calls in this split/skill.
This is a cumulative item.