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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-112
INQUEUE
(real-time)
2
Database tables 2
The INQUEUE (real-time) item appears in the following database tables:
Split/skill tables
Current number of split/skill ACD calls waiting in queue.
This is a status item.
Vector tables
The current number of INPROGRESS calls that are in split/skill or direct
agent ACD queues.
This is a status item.
VDN tables
The current number of INPROGRESS calls that are in a split/skill or
direct agent ACD queues.
This is a status item.
INRING (real-
time)
2
Database tables 2
The INRING (real-time) item appears in the following database tables:
Split/skill tables
Current number of split/skill ACD calls which are ringing at agent
positions for this split/skill. Available on Generic 3 switches for ring
tracking.
This is a status item.
Vector tables
The current number of INPROGRESS split/skill and direct agent ACD
calls that are ringing at an agent position. Available on Generic 3
switches and on the ECS.
This is a status item.
VDN tables
The current number of INPROGRESS split/skill and direct agent ACD
calls that are ringing at an agent position. Available on Generic 3
switches and on the ECS.
This is a status item.