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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-133
OBSERVING-
CALL
2
Database tables 2
The OBSERVINGCALL item appears in the following database tables:
Call record tables
Whether this call represents an agent observing or bridging on to an
existing call. Valid values for OBSERVINGCALL are 0=NO, 1=YES.
OBSLOCID 2
Database tables 2
The OBSLOCID item appears in the following database tables:
Call record tables
The location ID of an agent observing or bridging on to an existing call.
OLDESTCALL
(real-time)
2
Database tables 2
The OLDESTCALL (real-time) item appears in the following database
tables:
Split/skill tables
The number of seconds the oldest split/skill ACD call has waited in queue
or ringing.
This is a status item.
VDN tables
Number of seconds that the oldest call waited to be answered ringing in
this VDN.
This is a status item.