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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-11
ABNRINGCALLS 2
Database tables 2
The ABNRINGCALLS item appears in the following database tables:
Split/skill tables
Number of split/skill or direct agent ABNCALLS that abandoned while
ringing at an agent position. Available for ring tracking with Generic 3
switches.
This is a cumulative item.
Trunk group tables
The number of split/skill or direct agent ABNCALLS that abandoned by
the caller while ringing at an agent position. Available on Generic 3
switches.
This is a cumulative item.
Vector tables
The number of split/skill or direct agent ABNCALLS that were abandoned
while ringing at an agent position. Available on Generic 3 switches and
on the ECS.
This is a cumulative item.
VDN tables
The number of split/skill and direct agent ABNCALLS that were
abandoned by the caller while ringing at an agent position. Available on
Generic 3 switches and on the ECS.
This is a cumulative item.
ABNTIME 2
Database tables 2
The ABNTIME item appears in the following database tables:
Split/skill tables
Time callers spent waiting in queue and ringing at an agent’s voice
terminal before abandoning the call. For phantom abandons, ABNTIME
includes the time until the agent releases the call.
This is a cumulative item.