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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-186
TRANSFERRED 2
Database tables 2
The TRANSFERRED item appears in the following database tables:
Split/skill tables
The number of ACDCALLS that were transferred to another destination.
For Generic 3 switches, includes all split/skill calls transferred.
This is a cumulative item.
Agent tables
Number of calls the agent transferred to another destination. Note that
TRANSFERRED calls include both inbound and outbound calls.
Therefore, OTHERCALLS and O_OTHERCALLS may each include
some SHORTCALLS. For Generic 3 switches, this includes transferring
all calls.
This is a cumulative item.
Trunk group tables
The number of calls that the agent transferred to another destination.
Note that TRANSFERRED includes both inbound and outbound calls.
Therefore, OTHERCALLS and O_OTHERCALLS may each include
some TRANSFERRED. For Generic 3 switches, TRANSFERRED
includes all calls that transferred.
This is a cumulative item.
VDN tables
Number of calls that were transferred to another destination. For Generic
Generic 3 switches and for the ECS, TRANSFERRED includes all VDN
calls transferred.
This is a cumulative item.
Agent trace tables
Whether or not an answering agent initiated a transfer for this call. Valid
values are YES and NO. For Generic 3 switches, TRANSFERRED
includes all calls that are transferred.
Call record tables
Whether or not an answering agent initiated a transfer for this call
segment. Valid values are 0=NO, 1=YES. For Generic 3 switches and the
ECS, TRANSFERRED includes all calls that are transferred.