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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-68
DISPPRIORITY 2
Database tables 2
The DISPPRIORITY item appears in the following database tables:
Call record tables
Priority the call had at its disposition in this segment. Priorities can be
1=NO or 2=YES (without vectoring), or 3=LOW, 4=MED, 5=HIGH, or
6=TOP (with vectoring). If the call never gets queued to a split/skill, the
priority will not be set. For the ECS and Generic 3 switches with
vectoring, calls directed to split/skills using "route to" or "messaging
split/skill" commands and calls directly routed to splits/skills without going
through a vector will have MED (no priority) or HIGH (priority) priority,
depending on the class of restriction of the originator of the call (agent,
extension, trunk group, or VDN).
DISPSKLEVEL 2
Database tables 2
The DISPSKLEVEL item appears in the following database tables:
Call record tables
The skill level (1 through 16) associated with the skill for which the agent
answered the call or, for calls that abandoned from ringing or from a
direct agent queue, with the agent from whom the call abandoned.
DISPSPLIT 2
Database tables 2
The DISPSPLIT item appears in the following database tables:
Call record tables
Number of the split/skill associated with the call at its disposition in this
call segment. Calls that were not queued to a split or skill at the time of
disposition will have DISPSPLIT set to null. Calls that were queued to an
unmeasured split/skill at the time of disposition will have DISPSPLIT set
to zero.