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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-108
INCOMPLETE 2
Database tables 2
The INCOMPLETE item appears in the following database tables:
Split/skill tables
Indicates whether or not data is complete for this collection interval. Data
is incomplete whenever the link goes down and whenever tracking is
aborted for calls, due to trunk failures, the trunk going maintenance busy
with a call active (Generic 3 switches), protocol failures with data
collection active, or when split/skill or VDN call profile is changed with
data collection active. The value for interval tables indicates whether data
is incomplete for the interval (0 = NO, 1 = YES). The value in the daily,
weekly, and monthly tables indicates the number of incomplete intervals
in the day, week, or month.
This is a cumulative item.
Agent tables
This indicates whether or not data is complete for this collection interval.
Data is incomplete whenever the link goes down and whenever tracking
is aborted for calls, due to trunk failures, the trunk going maintenance
busy with a call active (Generic 3), protocol failures with data collection
active, or when split/skill or VDN call profile is changed with data
collection active.
The value for interval tables indicates whether data is incomplete for the
interval (0 = NO, 1 = YES). The value in the daily, weekly, and monthly
tables indicates the number of incomplete intervals in the day, week, or
month. Changing split/skill or VDN call profile data while data collection is
active only affects the respective split/skill or VDN data.
This is a cumulative item.
Trunk group tables
This indicates whether or not data is complete for this collection interval.
Data is incomplete whenever the link goes down and whenever tracking
is aborted for calls, due to trunk failures, the trunk going maintenance
busy with a call active (Generic 3), protocol failures with data collection
active, or when split/skill or VDN call profile is changed with data
collection active. The value for interval tables indicates whether data is
incomplete for the interval (0 = N0, 1 = YES). The value in the daily,
weekly, and monthly tables indicates the number of incomplete intervals
in the day, week, or month.
This is a cumulative item.