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Introduction
CentreVu®
CMS R3V8 Database Items and Calculations
Database Table Names 1-15
hcwc CWC data for each intrahour interval.
dcwc CWC data summarized by day.
wcwc CWC data summarized by week.
mcwc CWC data summarized by month.
call_rec Call record data.
agex Agent exceptions.
spex Split exceptions.
tgex Trunk group exceptions.
vecex Vector exceptions.
vdnex VDN exceptions.
linkex Link down exceptions.
mctex Malicious call trace exceptions.
f_cday Forecast current day configuration data by split/skill.
f_cdayrep Current day forecast data by split/skill.
haglog Agent login and logout information.
ag_actv Agent activity trace data.
Name Data Stored