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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-35
AUXOUTOFF-
TIME
2
Database tables 2
The AUXOUTOFFTIME item appears in the following database tables:
Split/skill tables
The talk time of all AUXOUTOFFCALLS (does not include
AUXOUTOFFCALLS spent on hold). AUXOUTOFFTIME is included in
AUXOUTTIME. Available for external calls on Generic 3 switches.
This is a cumulative item.
Agent tables
The talk time of all AUXOUTOFFCALLS (does not include HOLDTIME).
This time is included in AUXOUTTIME. Available for external calls on
Generic 3 switches.
This is a cumulative item.
AUXOUTTIME 2
Database tables 2
The AUXOUTTIME item appears in the following database tables:
Split/skill tables
Talk time of all AUXOUTCALLS. AUXOUTTIME does not include time
spent on hold on Generic 3 switches. AUXOUTTIME includes
AUXOUTOFFTIME.
This is a cumulative item.
Agent tables
The talk time of all AUXOUTCALLS. AUXOUTTIME includes
AUXOUTOFFTIME, AUXOUTOFFCALLS, and AUXADJCALLS.
This is a cumulative item.