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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-147
POSITION
(index)
2
Database tables 2
The POSITION (index) item appears in the following database tables:
Agent tables
The position number associated with this EXTENSION. Agents in
multiple splits (without EAS) have more than one POSITION. Agents in
multiple skills (with EAS) have a single POSITION.
POSITIONS 2
Database tables 2
The POSITIONS item appears in the following database tables:
Split/skill tables
The current number of agent positions that are assigned to this SPLIT
(non-EAS) or current number of agent positions logged into this skill
(EAS).
This is an administrative item.
PREFERENCE 2
Database tables 2
The PREFERENCE item appears in the following database tables:
Agent tables
The agent’s call handling preference. Valid values are blank, skill level
(LVL), greatest need (NEED), or percent (PCNT). Requires an R5 or R6
ECS or later with EAS.
This is a status item.
Agent Login/Logout tables
The agent’s call handling preference. Values are NEED (greatest need)
LVL (skill level), and PCNT (percent allocation). Requires a DEFINITY
ECS R5 or R6 or later with EAS. PCNT is only available on the ECS R6
or later.