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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-85
GNONACWIN
(real-time)
2
Database tables 2
The GNONACWIN item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in ACW for
this split/skill and on inbound extension calls. These greatest need
agents also appear in INACW. GNONACWIN includes agents receiving
extension calls from ACW associated with split/skill ACD calls and from
ACW not associated with an ACD call.
This is a real-time item.
GNONACWOUT
(real-time)
2
Database tables 2
The GNONACWOUT item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in ACW for
this split/skill and on outbound extension calls. These agents also appear
in INACW. GNONACWOUT includes agents making extension calls from
ACW associated with split/skill ACD calls and from ACW not associated
with an ACD call.
This is a real-time item.
GNONAUXIN
(real-time)
2
Database tables 2
The GNONAUXIN item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in AUX work
or AVAILABLE, or, for Generic 3 switches, including greatest need agents
who have an ACD or AUXIN/AUXOUT call on hold, and on inbound
extension calls, where SPLIT is OLDEST LOGON.
This is a real-time item.