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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-58
DA_INQUEUE
(real-time)
2
Database tables 2
The DA_INQUEUE (real-time) item appears in the following database
tables:
Split/skill tables
Current number of direct agent ACD calls waiting in this split’s/skill’s
queue. Requires a Generic 3 switch with the ASAI or EAS feature for
direct agent calling.
This is a status item.
Agent tables
The current number of direct agent calls waiting in any split/skill’s queue
for this agent. Requires a Generic 3 switch with the ASAI or EAS feature
for direct agent calling.
This is a status item.
DA_INRING
(real-time)
2
Database tables 2
The DA_INRING (real-time) item appears in the following database
tables:
Split/skill tables
Current number of direct agent ACD calls ringing at an agent’s voice
terminal that was queued in this split/skill. Requires a Generic 3 switch
with the ASAI or EAS feature for direct agent calling.
This is a status item.