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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Calculations 2-236
PERCENT_MBUSY_SUM_M 100 * (sum(MBUSYTIME) /
(avg(m_secs.SECSPERMN) *
sum(TRUNKS)))
Percent of time all
trunks were
maintenance busy
during the month.
PERCENT_MBUSY_SUM_W 100 * (sum(MBUSYTIME) /
(avg(w_secs.SECSPERWK) *
TRUNKS))
Percent of time all
trunks were
maintenance busy
during the week.
PERCENT_MBUSY_SUM 100 * (sum(MBUSYTIME) /
(avg(SECS_PER_DAY) *
sum(TRUNKS)))
Percent time trunks in
were maintenance
busy. NOTE: This
calculation is
obsolete. Do not use
it.
PERCENT_SERV_LVL_SPL 100 * (ACCEPTABLE /
CALLSOFFERED)
Percentage of calls
answered in service
level for split/skill.
PERCENT_SERV_LVL_VDN 100 * (sum(ACCEPTABLE) /
sum(INCALLS))
Percent of calls
answered within
service level for VDN
PERCENT_SERV_SPL_OUT 100 - <PERCENT_SERV_LVL_SPL> Percent of calls to a
split/skill outside of
the Area 51 service
level.
PERCENT_SERV_VDN_OUT 100 - <PERCENT_SERV_LVL_VDN> Percent of calls to
VDN outside service
level.
PERCENT_SLVL_SPL_SUM 100 * (sum(ACCEPTABLE) * sum
(CALLSOFFERED))
Percent of total split
calls answered in
service level
PERCENT_VDN_ABAN 100 * (sum(ABNCALLS) /
sum(INCALLS))
Percent of calls
abandoned
PERCENT_VDN_ANSCONN 100 * (sum(ACDCALLS +
CONNECTCALLS) / sum(INCALLS))
Percent of calls
answered within
service level for VDN.
Calculation Name Calculation Description