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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-189
VDISCCALLS 2
Database tables 2
The VDISCCALLS item appears in the following database tables:
Vector tables
The number of calls forced to disconnect because the vector disconnect
timer timed out or because the call reached a vector stop without being
queued. "Vector stop" means an explicit "stop" vector command, the end
of the vector, or the call executed 1000 vector steps. Available on
Generic 3 Version 2 and newer switches.
This is a cumulative item.
VDN tables
Number of calls forced to disconnect because the vector disconnect timer
timed out, or because the call reached a vector stop without being
queued. ("Vector stop" means a "stop" vector command, the end of the
vector, or the call executed 1000 vector steps.) Available on Generic 3
Version 2 and newer switches and on the ECS.
This is a cumulative item.
VDN 2
Database tables 2
The VDN item appears in the following database tables:
Agent tables
This is a real-time item.
The VDN that is associated with the agent’s current split/skill or direct
agent ACD call. Available on Generic 3 switches with vectoring, and
Generic 3 Version 4 switch with EAS.
This is a status item.
Trunk group tables
The VDN to which the TKGRP terminates. Available on Generic 3
switches with vectoring.
This is an administrative item.