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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-131
O_ACDCALLS 2
Database tables 2
The O_ACDCALLS item appears in the following database tables:
Split/skill tables
The number of ACDCALLS that were placed by an adjunct (outbound
predictive dialing). O_ACDCALLS includes DA_ACDCALLS. Available
for outbound calls on Generic 3 switches with the ASAI feature.
This is a cumulative item.
Agent tables
The number of ACDCALLS and DA_ACDCALLS that were placed by an
adjunct (predictive dialing). Available for outbound calling on a Generic 3
switch with the ASAI feature.
This is a cumulative item.
Trunk group tables
The number of OUTCALLS from this trunk group that were offered by an
adjunct to one or more splits/skills and were answered by an agent.
Available on Generic 3 switches with the ASAI feature.
This is a cumulative item.
Trunk tables
The number of OUTCALLS from this trunk that were offered by an
adjunct as split/skill or direct agent ACD calls and were answered by an
agent. Available on Generic 3 switches with the ASAI feature.
This is a cumulative item.
O_ACDTIME 2
Database tables 2
The O_ACDTIME item appears in the following database tables:
Split/skill tables
The talk time of all O_ACDCALLS (does not include time calls spent on
hold). Available for outbound calls on Generic 3 switches with the ASAI
feature. ACDTIME includes O_ACDTIM E.
This is a cumulative item.
Agent tables
The talk time of all O_ACDCALLS (does not include time calls spent on
hold). This time is included in ACDTIME. Available for outbound calling
on Generic 3 switches with the ASAI feature.
This is a cumulative item.