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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-152
R1STAFFED
(real-time)
2
Database tables 2
The R1STAFFED item appears in the following database tables:
Split/skill tables
The number of agents staffing this skill as reserve1 (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R2AGINRING
(real-time)
2
Database tables 2
The R2AGINRING item appears in the following database tables:
Split/skill tables
The number of reserve2 agents with this skill ACD call ringing (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R2AVAILABLE
(real-time)
2
Database tables 2
The R2AVAILABLE item appears in the following database tables:
Split/skill tables
The number of reserve2 agents who are available to take a call (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.