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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-51
Agent tables
The number of times the agent completed a conference, that is, pushed
the conference key a second time). Available on Generic 3 switches.
This is a cumulative item.
Agent trace tables
Agent activated a conference. Available on Generic 3 switches.
Call record tables
Whether or not the answering agent initiated a conference on this
segment. Valid values for CONFERENCE are 0=NO, 1=YES. Available
on the ECS and Generic 3 switches.
CONNECT-
CALLS
2
Database tables 2
The CONNECTCALLS item appears in the following database tables:
Trunk group tables
The number of INCALLS that were answered at a station and were not
split/skill or direct agent ACD calls.
This is a cumulative item.
VDN tables
Number of non-ACD INCALLS that were delivered to a station extension
(other than a VDN or direct agent login ID) by a "route to" or "adjunct
routing" vector command and did not abandon. CONNECTCALLS
includes ANSCONNCALLS1-10.
This is a cumulative item.
CONNECTTIME 2
Database tables 2
The CONNECTTIME item appears in the following database tables:
VDN tables
For Generic 3 and newer switches, CONNECTTIME is the time
CONNECTCALLS waited before being answered.
This is a cumulative item.