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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-21
ACWOUTOFF-
CALLS
2
Database tables 2
The ACWOUTOFFCALLS item appears in the following database tables:
Split/skill tables
Number of ACWOUTCALLS that were made to a an off-switch
destination-a destination outside the switch. If such calls are placed by an
adjunct on behalf of an agent while in ACW, they are also counted as
ACWOUTADJCALLS. Available for external calls with Generic 3
switches.
This is a cumulative item.
Agent tables
The number of ACWOUTCALLS that were made to an off-switch
destination-a destination outside the switch. If these calls were placed by
an adjunct on behalf of the agent (keyboard-dialed), then they are
counted as ACWOUTADJCALLS. Available for external calls on Generic
3 switches.
This is a cumulative item.
ACWOUTOFF-
TIME
2
Database tables 2
The ACWOUTOFFTIME item appears in the following database tables:
Split/skill tables
Talk time of all ACWOUTOFFCALLS (does not include time on hold).
ACWOUTOFFTIME includes ACWOUTTIME. Available for external calls
with Generic 3 switches.
This is a cumulative item.
Agent tables
The talk time of all ACWOUTOFFCALLS (does not include time on hold).
ACWOUTTIME includes ACWOUTOFFTIME. Available for external calls
on Generic 3 switches.
This is a cumulative item.