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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Switch cross-reference 2-202
Agent database items 2
The following table lists which Agent database items are supported by
each of the switch releases.
The following is a key to the table:
●
Items marked "X" indicate that the database item is supported by a
switch.
●
Items marked "EAS" require that the Expert Agent Selection feature
be active on the switch for the items to be populated.
●
Items marked "e" are populated for the releases shown, but the
values are only meaningful for EAS releases.
●
Items marked "*" are populated for the releases shown, but the
values are only meaningful for Generic 3 EAS releases, with skill
level distribution of calls.
TDA_INACW t t t t t t
TDA_ONACD t t t t t t
TINACW t t t t t t
TINAUX t t t t t t
TINAUX0 t t t t t t
TINAUX1-9 EAS X X X
TONACD t t t t t t
TONACDAUXOUT t t t t t t
TONACDOUT t t t t t t
TONACWIN t t t t t t
TONACWOUT t t t t t t
TONAUXIN t t t t t t
TONAUXOUT t t t t t t
TOPCALLS X X X t t t
TOTHER t t t t t t
TOT_PERCENTS X X X
TRANSFERRED X X X X X X
TSTAFFED t t t t t t
Database Item
G3V2/
G3V3
G3V4 ECS R5 ECS R6 ECS R7 ECS R8