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CMS R3V8 Database Items and Calculations
xvii
Search values and calculations . . . . . . . . . . . . . 2-224
Overview . . . . . . . . . . . . . . . . . . . 2-224
Agent state and row search values cross-reference . . . . . 2-224
Call disposition and row search values cross-reference . . . . 2-227
Calculations . . . . . . . . . . . . . . . . . . . . 2-228
Overview . . . . . . . . . . . . . . . . . . . 2-228
Standard Dictionary Calculations . . . . . . . . . . . 2-228
Reports-specific Calculations . . . . . . . . . . . . 2-239
Index . . . . . . . . . . . . . . . . . . . . . . . . . IN-1