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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-81
FMETHOD 2
Database tables 2
The FMETHOD item appears in the following database tables:
Current day configuration tables
Type of trending to use for forecast. Values are 0 = none, 1 = seasonal, 2
= current trending.
FONACD
(real-time)
2
Database tables 2
The FONACD item appears in the following database tables:
Split/skill tables
The number of flex agents on ACD calls for this skill (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
FOTHER
(real-time)
2
Database tables 2
The FOTHER item appears in the following database tables:
Split/skill tables
The number of flex agents in the OTHER work state (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
FSTAFFED
(real-time)
2
Database tables 2
The FSTAFFED item appears in the following database tables:
Split/skill tables
The number of agents staffing this skill as neither top or reserve agents
(0-999). Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.