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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-149
QUECOUNT
(real-time)
2
Database tables 2
The QUECOUNT (real-time) item appears in the following database
tables:
Trunk tables
The number of ACD split/skill queues that the call is in. This is blank
(NULL) when the trunk goes idle, gets forced busy, gets a forced
disconnect, connects to a station or agent, or forwards out of the queue.
Values: NULL, 1-3
This is a status item.
QUETYPE
(real-time)
2
Database tables 2
The QUETYPE (real-time) item appears in the following database tables:
Trunk tables
Whether this call entered the queue by the "queue to main" or another
vector step. QUETYPE is NULL for direct agent calls, when vectoring is
not used, and when the call dequeues (is answered, abandoned, gets
forced busy, or gets a forced disconnect). Valid values are NULL, MAIN,
and BACKUP.
This is a status item.
QUETYPE2-3
(real-time)
2
Database tables 2
The QUETYPE2-3 (real-time) item appears in the following database
tables:
Trunk tables
Whether this call entered the second or third queue by the "queue to
main" or another vector step. QUETYPE2 and QUETYPE3 are NULL
when vectoring is not used and when the call dequeues (is answered,
abandoned, gets forced busy, or gets a forced disconnect). Valid values
are NULL, MAIN, and BACKUP. Available on Generic 3 switches.
This is a status item.