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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-76
26 = Time ACD call spends ringing**
27 = Multiple logins on same extension
28 = Ringing call automatically redirected from agent
29 = Agent logged out with active/held calls
30 = Number of calls in direct agent queue
31 = Time call waited in direct agent queue
32 = Number calls abandoned from direct agent queue
34 = Number calls outflowed from direct agent queue
38 = Number of calls transferred
48 = Logout attempt without valid reason code
49 = Could not be logged in
59 = AUX attempt without valid reason code
60 = Time in AUX with reason code 0 (default)
61 = Time in AUX with reason code 1
62 = Time in AUX with reason code 2
63 = Time in AUX with reason code 3
64 = Time in AUX with reason code 4
65 = Time in AUX with reason code 5
66 = Time in AUX with reason code 6
67 = Time in AUX with reason code 7
68 = Time in AUX with reason code 8
69 = Time in AUX with reason code 9
98 = Agent denied login to some skills
99 = Invalid call work code
This is a cumulative item.
Split/skill exception table
The type of exception that occurred:
Value = Type
30 = Number calls waiting
31 = Time call has waited in queue
32 = Number calls abandoned
33 = Number intraflowed-in calls