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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Calculations 2-235
PERCENT_ALL_MBUSY_I 100*(MBUSYTIME)/(INTERVL*60)su
m(TRUNKS)
Percent of time all
trunks were
maintenance busy.
PERCENT_AUX_WORK 100 * (I_AUXTIME / I_STAFFTIME) Percentage time
agents spent in AUX.
PERCENT_AUX_WORK_SUM 100 * (sum(I_AUXTIME) /
sum(I_STAFFTIME))
Total percentage time
agents spent in AUX.
PERCENT_CALL_ABAN 100 * (ABNCALLS /
(CALLSOFFERED))
Percentage of calls
offered that
abandoned.
PERCENT_CALL_ANS 100 * (ACDCALLS /
CALLSOFFERED)
Percentage of calls
offered that were
answered.
PERCENT_CALL_ANS_SUM 100 * (sum(ACDCALLS) /
sum(CALLSOFFERED))
Total percentage of
calls offered that
were answered.
PERCENT_MBUSY 100 * (MBUSYTIME /
(SECS_PER_DAY * TRUNKS))
Percent of time
trunks maintenance
busy. NOTE: This
calculation is
obsolete. Do not use
it.
PERCENT_MBUSY_D 100 * (MBUSYTIME /
(d_secs.SECSPERDAY * TRUNKS))
Percent of time
trunks were
maintenance busy
during the day.
PERCENT_MBUSY_M 100 * (MBUSYTIME /
(m_secs.SECSPERMN * TRUNKS))
Percent of time all
trunks were
maintenance busy
during the month.
PERCENT_MBUSY_W 100 * (MBUSYTIME /
(w_secs.SECSPERWK * TRUNKS))
Percent of time all
trunks were
maintenance busy
during the week.
PERCENT_MBUSY_SUM_D 100 * (sum(MBUSYTIME) /
(avg(d_secs.SECSPERDAY) *
sum(TRUNKS)))
Percent of time all
trunks were
maintenance busy
during the day.
Calculation Name Calculation Description