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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-126
MCT 2
Database tables 2
The MCT item appears in the following database tables:
Agent trace tables
The agent activated a malicious call trace. Available on Generic 3
switches.
MEDCALLS 2
Database tables 2
The MEDCALLS item appears in the following database tables:
Split/skill tables
For switches with vectoring, the number of ACDCALLS with medium
priority that were answered by agents in the split/skill. For example,
answered calls that were queued to the split/skill with medium priority by
a queue to main or check backup vector command.
For Generic 3 with vectoring, MEDCALLS includes calls that were
queued to a split/skill with no priority using the route to or messaging split
vector commands, calls that queued directly to a non-vector-controlled
split with no priority, and calls that intraflowed to a split/skill with no
priority.
For switches without vectoring, the number of ACDCALLS with "yes"
priority that were answered by agents in the split/skill.
This is a cumulative item.
MOVEPENDING
(real-time)
2
Database tables 2
The MOVEPENDING (real-time) item appears in the following database
tables:
Agent tables
This is an administrative item. move to a new split or skill or a change of
skills is pending for this agent. This is only available for G3V4 and newer
switches with the "Move Agent While Staffed" feature. Values for
MOVEPENDING are 0= NO, 1 = YES.
This is a status item.