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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-77
34 = Number intraflowed-out calls
35 = Number interflowed-out calls
36 = Number calls offered while queue full*
37 = Number calls handled as backup
38 = Number calls transferred**
39 = Average speed of answer (seconds)
40 = Rolling average speed of answer (seconds)
41 = Expected wait time (priority top)
42 = Expected wait time (priority high)
43 = Expected wait time (priority medium)
44 = Expected wait time (priority low)
Trunk group exception table
The type of exception that occurred:
Value = Type
50 = Time trunk in use (min)
51 = Time trunk in use (max)
52 = Number of trunks in use
53 = Time any trunk maintenance busy
54 = Number of trunks maintenance busy
55 = Length of time all trunks busy
56 = Number trunk failures in group
57 = Number failures on a single trunk
58 = Audio difficulty on a trunk
This is a cumulative item.
VDN exception table
The type of exception that occurred:
Value = Type
2 = Time at agent (min)
3 = Time at agent (max)
30 = Number calls in an ACD split queue
32 = Number calls abandoned while in vector
33 = Number calls that flowed into VDN