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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-78
34 = Number calls that flowed out of VDN
35 = Number calls interflowed out of VDN
37 = Number calls handled by backup split
71 = Time in vector (max)
72 = Number calls forced busy
73 = Number calls disconnected
74 = Number unsuccessful lookahead attempts
75 = Adjunct routing
76 = Rolling average speed of answer
This is a cumulative item.
Vector exception table
The type of exception that occurred:
Value = Type
30 = Number calls in an ACD split/skill queue
32 = Number calls abandoned while in the vector
72 = Number calls forced busy
73 = Number calls disconnected
74 = Number unsuccessful lookahead interflow attempts
75 = Number unsuccessful adjunct routing attempts
80 = Time in vector (min)
81 = Time in vector (max)
This is a cumulative item.
FAGINRING
(real-time)
2
Database tables 2
The FAGINRING item appears in the following database tables:
Split/skill tables
The number of flex agents (0-999) with this skill ACD call ringing.
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.