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Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-69
DISPTIME 2
Database tables 2
The DISPTIME item appears in the following database tables:
Call record tables
Wait time (in the vector, in queue, and ringing) until the disposition is
recorded in DISPOSITION for the segment. For extension calls made
directly to agents (not through a VDN), this will always be zero.
DISPVDN 2
Database tables 2
The DISPVDN item appears in the following database tables:
Call record tables
Number of the VDN associated with the call at its disposition for this call
segment. DISPVDN will be blank for calls that are not associated with a
VDN at their disposition.
DURATION
(real-time)
2
Database tables 2
The DURATION item appears in the following database tables:
Agent tables
This is a real-time item.
The duration of current WORKMODE and DIRECTION for this SPLIT (for
example, length of time in current AGSTATE for this SPLIT). For
example, if the agent goes from AUX to AUXOUT and back to AUX,
DURATION will restart with each of these changes.
This is a status item.
Trunk tables
This is a real-time item.
The current length of time the trunk has been in TKSTATE.
This is a status item.
Agent trace tables
Duration of current WORKMODE and DIRECTION for this split (for
example, length of time in current AGSTATE for this split).